Refund Policy

At We Book Writers, we strive to provide exceptional service and ensure your satisfaction with our writing, editing, and publishing services. However, we understand that sometimes things may not go as planned. This Refund Policy outlines the conditions under which refunds may be issued.

Eligibility for Refunds:

Service Dissatisfaction If you are not satisfied with the quality of our services, you may be eligible for a refund, subject to the terms below.
Project Termination: If you wish to cancel a project after it has begun, a partial refund may be provided, depending on the work completed and expenses incurred.

Conditions for Refunds:

Full Refunds: I Full refunds will only be considered if requested within 48 hours of making the payment, and no significant work has been initiated on the project.
Partial Refunds: If the project is partially completed, a partial refund may be issued based on the percentage of work completed. For example, if 50% of the work has been completed, we may issue a refund for the remaining 50% of the unused services.
Non-Refundable Services: Certain services, such as consultation fees, research, and any completed ghostwriting, editing, or publishing work that has been approved by the client, are non-refundable.

Refund Process:

Requesting a Refund: To request a refund, please contact our customer service team at [email protected] or call us at (518)412-2774. Please include your project details, reasons for the refund request, and any relevant documentation or evidence of dissatisfaction.
Review Period: Once we receive your refund request, we will review your case and assess the work completed. This process typically takes 7-10 business days.
Refund Approval: If your refund is approved, it will be processed through your original method of payment. Please allow an additional 5-7 business days for the refund to be credited to your account, depending on your payment provider.

Exceptions:

Custom Services: Refunds may not be provided for fully customized services that have been delivered according to the agreed-upon specifications. Custom book cover designs, manuscript reviews, or completed ghostwriting projects are non-refundable once delivered and accepted.
Rush Orders:Services that are expedited and delivered within a tight deadline are generally non-refundable unless there is a clear failure to meet the agreed-upon terms or quality standards.

Revisions and Corrections:

Before requesting a refund, we encourage clients to take advantage of our revision policy. If the service provided does not meet your expectations, we will gladly make revisions or corrections at no additional cost to ensure your satisfaction, as long as the requests are reasonable and within the scope of the original project agreement.

Cancellations:

Before Work Begins:If you wish to cancel your project before any work has commenced, a full refund will be provided.
After Work Begins:If you cancel a project after work has started but before completion, a partial refund may be issued based on the amount of work completed, as outlined in the "Partial Refunds" section.

No Refunds for Completed Projects:

Once a project is fully completed, approved by the client, and delivered, no refunds will be issued. We encourage clients to thoroughly review their work during the project stages to ensure satisfaction before final delivery.

Contact Us:

If you have any questions about our Refund Policy or need to request a refund, please contact us at [email protected] or call us at (518)412-2774. Our team is here to help and will work with you to resolve any issues as quickly as possible.

In What Cases a Client is Not Eligible for a Refund:

Completed Services: Once a service has been fully rendered and delivered to the client, refunds may not be issued. For example, if a book manuscript has been finalized and handed over, the client may not be eligible for a refund.

Customized or Personalized Services: Any custom or personalized services, such as ghostwriting or book editing, where work has been specifically tailored to the client’s needs, may be non-refundable after delivery due to the nature of the work.

Client-Requested Delays or Cancellations: If the client causes delays or cancellations, such as failing to provide necessary materials or feedback on time, the company may not offer a refund. Additionally, if the client cancels the service midway through, they may forfeit any paid fees for work already completed.

Violation of Terms and Conditions: If the client breaches the company’s terms and conditions, such as unauthorized use of services or materials, they may not be eligible for a refund.

Revisions and Dissatisfaction After Multiple Edits: After a certain number of revisions, dissatisfaction with the work may not warrant a refund. For example, if the company provides the agreed-upon revisions and the client continues to request changes outside the original scope of work, the refund may not apply.